Last updated: 22 May 2026
This Privacy Policy explains how HeySnuggy (“we”, “us”, “our”) collects, uses, and shares your personal data when you visit, shop, or use services on our website heysnuggy.com.
“Your” refers to all users and customers of our website.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.
The latest version will always be posted on this page, and the “Last updated” date will be adjusted accordingly.
We collect personal data that you voluntarily provide to us, including:
Contact information such as name, email address, billing and shipping address
Order and payment information (e.g. purchased products, payment status, shipping details)
Information provided through customer support, inquiries, or feedback
Marketing preferences, reviews, or other voluntary communications
When you visit our website, we may automatically collect certain information, including:
IP address, device type, browser type, and operating system
Usage data such as pages visited, time spent on pages, and interactions
Cookies and similar technologies used for functionality, analytics, and performance
We may receive personal data from trusted third-party service providers that support our business, including:
Shopify, as our e-commerce platform provider
Payment processors and shipping providers
Analytics and marketing platforms (e.g. Google, Meta), where you have given consent
We use your personal data to:
Process and fulfill orders
Manage customer accounts and preferences
Communicate with you regarding orders, policies, or support requests
Send marketing communications (only if you have consented)
Detect and prevent fraud, abuse, or security issues
Improve our website, services, and customer experience
Comply with legal, tax, and regulatory obligations
We process your personal data based on the following legal grounds:
Art. 6 (1) (b) GDPR – performance of a contract
Art. 6 (1) (c) GDPR – legal obligations
Art. 6 (1) (a) GDPR – consent (e.g. marketing)
Art. 6 (1) (f) GDPR – legitimate interests (e.g. security, optimization of services)
We only share personal data when necessary to operate our business, including with:
Payment, shipping, and IT service providers
Hosting and analytics providers
Marketing platforms (only with your explicit consent)
Public authorities, if required by law
We do not sell or share sensitive personal data for advertising or profiling purposes without your explicit consent.
We use cookies and similar technologies to:
Enable essential website functionality
Store user preferences
Analyze and improve website performance
You may disable or restrict cookies through your browser settings. However, some features of the website may not function properly as a result.
Our website may contain links to external websites or services that are not operated by us.
We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing their privacy policies separately.
Our services are intended for adults only.
We do not knowingly collect personal data from individuals under the age of 18.
If you believe that a minor has provided us with personal data, please contact us so we can delete it promptly.
You have the following rights regarding your personal data:
Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time (without affecting prior processing)
Right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us at:
📧 support@heysnuggy.com
We typically respond to valid requests within 30 days.
We retain personal data only as long as necessary for:
Fulfillment of contractual obligations
Compliance with legal requirements
Enforcement of legal claims
Data that is no longer required will be deleted or anonymized.
We implement appropriate technical and organizational security measures to protect your personal data.
However, no method of transmission over the internet or electronic storage is 100% secure.
As part of using third-party service providers (e.g. Shopify), your data may be transferred outside the European Union.
In such cases, we ensure an adequate level of protection through appropriate safeguards, such as EU Standard Contractual Clauses.
Need support? We’re here to help.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Email: support@heysnuggy.com
Contact Form: Click here
Response Time: Usually within 24 hours
Business Address:
Raiffeisenstraße 42
26919 Brake (Unterweser)
Germany